Legal Information, Customer Support & Policies

For invoice/receipt assistance, contact support and include your purchase email and the date/time of purchase.

Service type: Digital relationship experience (quiz-style steps + personalized result page), plus optional digital guidance content (when included with your purchase).

What you may need for delivery/support:

• Purchase email used at checkout
• Order number / receipt (if available)
• Device/browser details (only if you are having access issues)

User responsibility: You are responsible for keeping your purchase email secure and maintaining your device security.

Results disclaimer: This experience provides reflection-based insights and guidance prompts. We do not guarantee specific relationship outcomes, decisions, or results. Your results may vary.

Common support topics

• Did not receive access / confirmation
• Cannot open the result page
• Receipt re-send
• Refund requests within the stated window
• General policy questions

Payment processing: Payments are handled by third-party payment processors. We do not store full card numbers.

Transaction records: We may store transaction references (payment ID, receipt details) for accounting, delivery, fraud prevention, and support.

Security & anti-fraud: To protect customers and reduce fraud/chargebacks, we may use:

• Basic risk checks (IP/region consistency, abnormal activity)
• Access logs (timestamps, device/browser) for delivery confirmation and support
• Manual verification for suspicious orders (may delay access)

Pricing and currency: Prices and currency are displayed at checkout. Taxes may apply depending on your location and payment method.

If you do not recognize a transaction, contact support immediately. We can help verify purchase details and guide you to secure your email/account.

60-Day Money-Back Guarantee: You may request a refund within 60 days of payment confirmation.

How to request: Email claritysuppor64@gmail.com with subject: “Refund Request – Order #XXXX” Recommended

Please include:

• Purchase email used at checkout
• Order number / receipt
• Date of purchase
• Reason for the request (optional but helpful)

Refund processing time: If approved, refunds are processed to the original payment method within up to 7 business days (bank/provider times may vary).

After the deadline: Requests submitted after 60 days are not eligible.

Digital delivery clarification: Because this is a digital experience/content, access is considered delivered when it becomes available. We still honor the 60-day refund window above, but we may request basic details to verify the order and delivery status.

Disputes/chargebacks: If you open a payment dispute without contacting support first, resolution may take longer. For fastest help, contact support with your purchase details.

We may deny refund requests in cases of proven fraud, abuse, or repeated refund patterns. This does not affect your statutory rights where applicable.

Overview: We collect and process limited personal data to deliver the experience, provide support, prevent fraud, and meet legal obligations.

Data we may collect

• Contact information (name, email, phone) provided by you
• Purchase/transaction references (handled by payment processors)
• Operational/security logs (IP address, timestamps, device/browser details)
• Support messages you send to us

Relationship input data (names)

• In the compatibility check flow, the names you enter can be saved locally in your browser to display the result on the next page.
• We recommend not entering sensitive personal information. Use first names or nicknames if you prefer.

Why we collect data

• To deliver purchased access/content and troubleshoot access issues
• To provide customer support
• To secure the service and prevent fraud/abuse
• To comply with accounting, tax, and legal requirements

Sharing of data

• We share data only with service providers necessary to operate (hosting, payment processors, email tools)
• We do not sell personal data
• We may disclose data if required by law or lawful requests

Data retention

• Support communications: retained as needed to assist and for recordkeeping
• Transaction records: retained to meet legal/accounting requirements
• Security logs: retained for a limited period for fraud prevention and system integrity

Security

• We use reasonable administrative and technical safeguards
• No system is 100% secure; keep your email/device secure

Email communications & unsubscribe

• We may send transactional emails (e.g., purchase confirmation, access instructions, receipts, support replies) to deliver and support your order.
• If you opt in where applicable, we may also send occasional updates or educational content related to the experience.
• Unsubscribe instructions: You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link at the bottom of our emails. You can also request removal by contacting our support at claritysuppor64@gmail.com from the email address you want removed.
• Please note: even if you unsubscribe from marketing messages, we may still send essential transactional emails needed to complete delivery, provide support, or comply with legal requirements.

Privacy contact
claritysuppor64@gmail.com

If you request deletion or correction of your data, we may need to retain certain records to comply with legal obligations.

Cookies: We may use cookies and similar technologies to keep the website functional and secure, and to understand basic usage patterns.

Types of cookies we may use

• Strictly necessary: required for site operation and security
• Performance/analytics: helps us understand traffic and improve pages
• Preferences: remembers settings (where applicable)

How to manage cookies: You can control cookies in your browser settings. Disabling some cookies may affect site functionality.

Note: Keep this policy consistent with what is actually installed on your website (e.g., analytics or advertising pixels).

By accessing this website and/or using the purchased digital experience/content, you agree to these Terms of Use.

Eligibility

• You must be legally capable of entering into a contract in your jurisdiction.
• You are responsible for ensuring your use is lawful in your location.

Permitted use

• Personal, non-commercial use of the relationship reflection tools and content you purchased
• Using the experience for self-reflection and communication clarity

Prohibited use

• Any unlawful use or violation of third-party rights
• Attempting to bypass security, reverse engineer, or interfere with service availability
• Resale, redistribution, sublicensing, or publishing purchased content without written permission
• Using the website to harass, stalk, or harm others

Professional disclaimer

• This experience does not provide medical, psychological, legal, or professional advice.
• For serious relationship issues, safety concerns, or mental health needs, seek a licensed professional.

Service availability

• We aim to keep the service available, but we do not guarantee uninterrupted operation.
• Maintenance, updates, or third-party outages may affect access.

Limitation of liability

• To the maximum extent permitted by law, we are not liable for indirect or consequential damages.
• Our total liability, if any, is limited to the amount paid for the relevant order.

Governing law

• These terms are governed by the laws applicable to the company’s jurisdiction (Brazil), unless otherwise required by consumer protection rules.

Policy updates

• We may update these policies to reflect operational, legal, or security changes.
• Updates are effective once published on this page.

Questions about these policies? Contact support at claritysuppor64@gmail.com.